Medical Information Manager

Job Description

Job Summary:

• Seeking an experienced Medical Information Manager to support the evaluation and development of AI-enabled solutions within the Medical Information organization.
• Identify opportunities to leverage AI and emerging digital technologies to: Increase team capacity.
• Improve responsiveness to customer inquiries.
• Enhance operational efficiency.
• Establish the foundation for future Medical Information capabilities.
• Apply strong Medical Information expertise, pharmaceutical industry knowledge, and an understanding of compliance and governance requirements.
• Translate emerging technologies into practical, compliant business use cases.
• Help transition the Medical Information operating model from a primarily reactive approach to a more proactive, technology-enabled model.
• Ensure all activities remain within approved systems, processes, and governance frameworks.

Duties & Responsibilities:

• Evaluate and identify AI-enabled solutions and emerging digital technologies to enhance Medical Information operations and increase team capacity.
• Collaborate with the AI Strategy team and internal stakeholders to identify, assess, and access appropriate technologies and capabilities.
• Assess the Medical Information market, technology landscape, and industry trends to identify opportunities for innovation and process improvement.
• Identify opportunities to transition from a reactive customer-response model to compliant, proactive information delivery.
• Evaluate relevant label updates, new data, and emerging information to identify opportunities for proactively communicating applicable updates to customers who previously submitted related inquiries.
• Ensure proposed AI use cases comply with Medical Information, regulatory, compliance, data integrity, privacy, and governance requirements.
• Develop and document AI use cases, business requirements, opportunities, risks, and implementation considerations.
• Contribute to a future-focused implementation roadmap for AI-enabled Medical Information solutions, with implementation planning anticipated for Q2 2027.
• Support the development of direct-to-patient Medical Information materials, including content related to the gefurilumab launch and appropriate administration using the associated device.
• Evaluate existing Medical Information processes and identify opportunities to improve efficiency, responsiveness, scalability, and customer experience through technology.
• Partner with cross-functional stakeholders to gather requirements, assess feasibility, and align on future-state Medical Information capabilities.
• Provide leadership with recommendations and insights regarding AI applications, operational improvements, and future-state ways of working.
• Maintain accurate, balanced, scientifically appropriate, and compliant Medical Information practices.

Required Qualifications:

• Education: Master’s degree or doctorate in a relevant scientific or healthcare discipline.
• PharmD, PhD, or MD preferred.
• Experience: 5–8 years of experience in Medical Information, Medical Affairs, or a closely related pharmaceutical function.
• Experience supporting AI transformation, digital innovation, automation, or technology-enabled operating-model initiatives.
• Experience developing strategic or technology implementation roadmaps.
• Experience with proactive Medical Information models, customer engagement, direct-to-patient information, or digital Medical Information solutions.

Knowledge and Skills:

• Understanding of emerging AI capabilities and their potential applications in regulated pharmaceutical environments.
• Strong understanding of Medical Information practices and pharmaceutical industry requirements.
• Ability to assess technology opportunities while maintaining regulatory compliance and appropriate governance.

Key Deliverables:

• Identify and assess relevant AI-enabled Medical Information use cases.
• Evaluate current and future Medical Information operating-model opportunities.
• Identify opportunities for proactive communication of relevant label updates and new data to customers.
• Develop compliant approaches for direct-to-patient Medical Information.
• Collaborate with the AI Strategy team to evaluate available technologies and capabilities.
• Define business requirements, opportunities, risks, governance considerations, and implementation dependencies.
• Develop an AI-enabled Medical Information implementation roadmap to support anticipated Q2 2027 planning.