Quality Technician II

Job Description

Job Summary:

• Performs quality activities to support testing and failure analysis of returned products. Understands all governing SOPs/WIs for CIS work and performs all work compliant to them.
• Documents all testing/analysis results and overall conclusion in Global Complaint Management System (GCMS).
• Works closely with other technicians and quality engineers in CIS.
• Identifies opportunities to improve the quality of the product investigated.

Duties & Responsibilities:

• Performing troubleshooting and analysis of all electrical/electronic/mechanical aspects of returned devices with user complaints.
• Documenting all investigations/analysis results in GCMS.
• Identifying areas of improvement both for product and process.
• Training to all documents and procedures related to the role in a timely manner.
• Assisting in maintaining CIS lab and its equipment.
• Working closely with quality engineers to update investigation results based on feedback.
• Performing product record reviews as needed.

Required Qualifications:

• Associate degree or better in Electrical/Electro-mechanical with 2+ years of relevant experience in lab failure analysis.
• Able to solve problems and use lab equipment including DMMs, Products, X-Ray machine, cutting tools, etc.
• Intermediate computer skills with Microsoft Office tools including Word, Excel, and Outlook.
• Ability to collaborate with other team members.
• Good verbal and writing skills.
• Must be available to work in San Diego for a few months.

Preferred Qualifications:

• 1-2 years’ experience in similar role.
• Experience in Medical Device industry.
• Experience with RF devices and concepts.
• Familiarity with SAP and Salesforce.
• Familiarity with Post Market requirements and systems.