Senior Field Applications Specialist

Job Description

Job Summary:

• The Senior Field Applications Specialist is responsible for the validation of new Hematology instrument installations to ensure they meet customer stated requirements.
• You will be a part of the Field Applications team and report to the Technical Applications Supervisor responsible for working directly with the customer Key Operator during validation to reinforce training and ensure customer staff is properly prepared to use and maintain instrumentation.
• You address customer questions and concerns regarding instrument operation and assay performance, in accordance with published specifications and regulatory body requirements, and work closely with many cross functional teams including Tech Support, Field Service, Sales, and Customer Training.
• If you thrive in a fast-paced, active role and want to work to build a world-class service organization—read on.

Duties and Responsibilities:

• Analyze and manage validation studies on instrumentation including, but not limited to instrument set-up, calibration, precision studies, and method comparisons.
• Troubleshoot (remotely and onsite) assay and QC related issues for customers.
• Lead onsite training for customers on proper operation of instrumentation.

Essential Requirements:

• Associate’s degree with a minimum combined experience of 3+ years in laboratory/ diagnostic instrumentation or other related field.
• Advanced knowledge of Diagnostics or Healthcare Industry with heavy emphasis on Laboratory Regulatory environment.

Previous Experience:

• Medical technology.
• Standard Laboratory Practices, including Quality Control, record keeping, and regulatory requirements (CAP, CLIA, Client).