Customer Care Veterinary Technician

Parsippany, New Jersey
July 28, 2026
$35 - $40 / hour
Contract
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Job Description

Job Summary:

  • Responsibilities of the Medical Services Coordinator role include execution of day-to-day support functions for Anatomic Pathology, Cytopathology  Client), and the Specialty Consultation Service (ZCCS) under the Medical Services Senior Manager and supporting veterinary customers.
  • Coordinators are cross-trained to support all services and may be primarily assigned to one service while providing coverage across others.

Duties and Responsibilities

Specialty Consultation Service (ZCCS):

  • Monitor the client queue; validate incoming consultation requests.
  • Manage the client inbox and respond to customer requests in a timely manner.
  • Resolve cases in Service Cloud.
  • Provide first-line troubleshooting for platform and customer issues; route feedback and escalations to Product/ Development/ Tech Support.
  • Maintain consultant communications (Teams) and assist with support inquiries.
  • Support consultant coverage planning with the Senior Manager.
  • Support UAT/beta testing and provide platform feedback.

Clinical Pathology:

  • Assist Cytopathology Managers with pathologist scheduling and case distribution (digital and glass).
  • Support onboarding for Clinical Pathologists (including contractors).
  • Maintain timely communications with pathologists (email, Teams, Slack).
  • Monitor the client inbox and Salesforce cytology queue; respond to inquiries and liaise with Customer.
  • Service and technical support team to connect customers to pathologists and address cytopathology questions.
  • Coordinate glass slide/UPS shipping for Client.
  • Partner with pathologist and technician SMEs to streamline workflows; support equipment standardization (e.g., cytology stainers) and SOP drafting/updates.
  • Assist with development and validation of Client digital cytology.

Anatomic Pathology:

  • Create and maintain pathologist schedules (e.g., PTO limits distribution; schedule modifications).
  • Track missing MediaLab signoffs.
  • Provide consultants with monthly case counts.
  • Log client communications in Salesforce; Distribute client consultation requests in Salesforce to pathologists.
  • Record histology daily numbers; prepare monthly summaries/graphs.
  • Drive timely construction and distribution of team newsletters.
  • Partner with pathologist and technician SMEs to streamline workflows.

Financial and Administrative Support:

  • Onboard contractors/vendors and maintain training-compliance records.
  • Manage ongoing relationships with contract pathologists and consultants.
  • Process invoices and track status in SAP through payment posting.
  • Maintain annual contracts and supporting documentation, including NDAs and compliance training.
  • Liaise with members of the global diagnostics customer support, technical support, product management, and IT/Connectivity teams.
  • Perform additional duties as delegated by the Senior Manager.

Qualifications:

  • Certified veterinary technician or nurse strongly preferred.
  • 2–4+ years in clinical operations or medical/lab support preferred.
  • Familiarity with medical service workflows and medical terminology.
  • Experience with SAP invoicing/PO tracking a plus.
  • Proficient with MS Office; ability to learn new tools and methods.
  • Exceptional attention to detail, particularly when reviewing and validating case and account information.
  • Clear and professional communication skills, both written and verbal.
  • Highly organized, with the ability to manage tasks independently and prioritize effectively in a fast-paced environment.

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