Lab Supervisor

Job Description

Job Summary:

• This role supports the Analytical Instruments Group within the Instrument Enterprise Asset Management Services program, based in Norwood, MA.

Duties and Responsibilities:

• Oversee site and account operations in alignment with contract terms and Statements of Work, driving revenue growth, margin improvement, and client retention.
• Develop and maintain strong relationships with clients, vendors, and internal stakeholders.
• Promote customer satisfaction through continuous improvement initiatives and performance monitoring.
• Ensure compliance with regulatory standards and asset/inventory management requirements.
• Monitor service delivery for timeliness, accuracy, and quality.
• Maintain accurate and up-to-date data in internal systems (e.g., service requests, work orders, purchase orders, CMMS).
• Review service reports and invoices to ensure accuracy, completeness, and procedural compliance.
• Maintain service and financial documentation while ensuring vendor compliance.
• Lead and manage a team responsible for coordinating onsite equipment service, including engineer access and issue resolution.
• Support site service personnel and broader account needs.
• Adhere to all company safety, security, and operational policies.
• Meet with the customer’s Lab Operations team 1–2 times per week to provide updates on service performance, key metrics, and open actions.

Minimum Qualifications:

• Bachelor’s degree or equivalent experience.
• 3–5 years of relevant industry experience (life sciences, healthcare, biomedical, agriculture, or related field).
• 2+ years of supervisory or people management experience.
• Working knowledge of laboratory operations, safety protocols, and engineering processes.
• Experience with CMMS and related data management systems.
• Strong customer-facing and communication skills.
• Detail-oriented with strong analytical and problem-solving abilities.
• Ability to work both independently and collaboratively.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Demonstrates Client values: Integrity, Intensity, Innovation, and Involvement.

Work Conditions:

• Primarily onsite at the customer’s Norwood, MA location, including laboratories, offices, and storage/shipping areas.
• Requires light to moderate physical activity (e.g., walking, standing, lifting, repetitive tasks).
• Use of personal protective equipment (PPE) is required; exposure to laboratory environments and chemicals may occur.
• Standard work schedule is Monday through Friday.